Putting People at the Heart of your Automation Strategy We see firms move through different levels of maturity on their Intelligent Automation journey. However, regardless of the level of maturity, many organisations are still in the reactive phase of automation, developing ad hoc projects and tools to begin their journey. Read further insights on how to develop your Intelligent Automation journey. Where are you on your Intelligent Automation journey? And where do you want to be? Topics Business Performance Digital Transformation Exploration phase Adoption phase Expansion phase Organisation is educating themselves on the significance and benefits of using Intelligent Automation technology. Organisation understands the initial benefits (e.g., time savings) and are exploring usage of Intelligent Automation through POC’s/POV’s. The enterprise has a comprehensive framework for adopting automation, ensuring consistency and the alignment of all business-driven virtual workforces. Find out how to use a people focused approach to identify automation opportunities - contact Harrison Jardine. Find out how to implement automated solutions and a governance framework – contact Yoyo Chan Find out more about how you can scale and optimise your automation strategy - contact Denise Castaneda Defining Operational Excellence There is a common theme that persists across the wide variety of definitions and approaches to Operational Excellence, which includes a combined focus on People, Processes, and Technology. Protiviti’s 9-box Operational Excellence approach overlays People, Process, and Technology verticals against (continuous) Improvement, Information, and Innovation. We use this approach to identify and prioritise initiatives and quick wins to help our clients to achieve their business goals.
