Insight Search Search Submit Sort by: Relevance Date Search Sort by RelevanceDate Order AscDesc Blogs April 15, 2021 Customer Experience – How online retail changed the game for COOs Operational excellence has changed, from cost reduction to customer focus, a trend widely influenced by online retailers including Amazon. Companies following this path have seen big gains in their customer approval ratings and achieved increased productivity and efficiency as a result. Some organisations have appointed leaders to look after customer journeys, as they seek to develop world-… Client Story February 7, 2023 Global Hospitality Company Achieves Efficiencies with Microsoft and Nintex A global hospitality company needed to transition their highly manual process for RFPs to one that was more automated. The need to update their processes was driven by the changes required to address the Covid-19 pandemic, which created a dynamic business environment and market demands to act nimbly. The company recognised it required a solution that could automate and expedite a traditionally… Survey December 12, 2023 2024 Top Risks in the Technology, Media and Telecommunications Industry TMT executives were asked to identify the biggest threats they anticipate over the next 12 months and a decade ahead. Many of the risks cited correlate in many ways and can be categorised under two broad themes: foundational risks, which are essentially challenges that leaders must address to keep their business thriving, and risks that are essential for continued growth and expansion. Podcast August 17, 2023 Risky Women Podcast | Talent Management and the Nature of Work Tonya Hummers, Managing Director at Protiviti, speaks with Sarah Olthoff, Senior Vice President and Chief Business Risk Officer at Discover Financial Services.Watch the podcast as Tonya and Sarah discuss resiliency and adaptability as key traits for succeeding in the face of challenges, the evolving nature of work environments and shifts towards hybrid models to support flexible schedules in the… Blogs July 21, 2022 Tackling Tomorrow Today: ‘New ways of working need new tech’ Eileen Burbidge is a prominent early-stage technology investor in London, having moved from the U.S. to the U.K. in 2004 to work for Skype. Speaking at the Protiviti and Robert Half Tackling Tomorrow Today event in June, she shared her story of leaving Silicon Valley, why her children’s influence is important, and the trends for businesses to watch. Podcast September 18, 2024 Podcast | Securing Systems with Blockchain and Post-Quantum Cryptography — with Naoris Protocol Imagine a mesh network of AI-powered nodes that could validate the security of your organisation’s systems and applications. It’s a clever use of blockchain to add security to real-world devices, and, best of all, it will feature post-quantum cryptography. How soon will this technology simplify security for businesses and governments worldwide? And might this kind of approach even prevent killer… Survey January 16, 2023 2023 Top Risks in the Technology, Media and Telecommunications (TMT) Industry 2022 has been an exigent year for the technology, media and telecommunications (TMT) industry. Many companies continued transformations accelerated during the COVID-19 pandemic, even as they faced an intensifying regulatory environment, geopolitical turmoil and supply chain disruptions.Heading into the new year, companies again are adjusting for more uncertainty and headwinds. The … Blogs March 14, 2024 Understanding the Global Internal Audit Standards Republished from a three-part series of articles on The Protiviti View, our blog featuring commentary, insights and points of view from Protiviti leaders and SMEs on key challenges and risks companies are facing today, along with new and emerging developments in the market. Whitepaper July 21, 2022 Customer remediation: Making it right (and better) In our Compliance Priorities for 2022 in the Financial Services Industry, we emphasised the interconnectivity among the risks we identified, including how the pandemic, the global focus on environmental, social and governance (ESG) issues, and continued regulatory emphasis on culture and conduct were combining to shine a bright light on how financial institutions (used broadly herein to refer to… Whitepaper April 21, 2022 PCI Security Standards Council publishes updated data security standard DSS 4.0 addresses rapidly evolving threat environment and provides flexibility for how organisations can achieve compliance On March 31, 2022, the PCI Security Standards Council (PCI SSC) released a new version of the PCI Data Security Standard (DSS). PCI DSS 4.0 is the first revision to the DSS in almost four years. It represents a major update to the standard as the payments industry faces an… Load More
