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  • Blogs

    April 15, 2021
    Customer Experience – How online retail changed the game for COOs
    Operational excellence has changed, from cost reduction to customer focus, a trend widely influenced by online retailers including Amazon. Companies following this path have seen big gains in their customer approval ratings and achieved increased productivity and efficiency as a result. Some organisations have appointed leaders to look after customer journeys, as they seek to develop world-…

  • Video

    June 14, 2022
    Video | Finding Equilibrium in an Era of Heightened Regulation
    According to S&P, the combined current stock market value ($9.3 trillion) of the five tech titans (Apple, Microsoft, Google, Amazon, and Facebook) is more than the value of the next 27 most valuable U.S. companies put together. With growth accelerated by the COVID-19 pandemic and the demand for digital services comes greater power and increased concerns. How do tech companies strike the…

  • Newsletter

    March 24, 2024
    When Executives Stand in the Way — Create the Right Tone at the Top for Change
    In the race toward innovation and transformation, it can be easy for leadership to overlook their crucial role in driving change in the organisation, including fostering vital new mindsets and behaviors.What you should know: Executive engagement is a critical component to enable change. It’s important to make the distinction that leaders and managers don’t “manage” change; they “enable” change.By…

  • Survey

    January 24, 2022
    Strategic Convergence: Three Focal Points That Require CIO/CFO Collaboration
    As CIOs strive to foster a data-first mindset throughout their organisations, they’ll discover that their CFOs are targeting the same objective in their finance groups — to make better decisions and take smarter risks. Protiviti’s 2021 Global Finance Trends Survey, an annual global survey of CFOs and finance leaders, shows that CFOs are strengthening their already-intense focus on data analytics…

  • Podcast Transcript

    April 26, 2021
    Transcript | Future of Compliance - Adapting to Technological Paces
    As costs for risk functions continue to increase, it is crucial to both reduce manual tasks and innovate processes through technological tools as well as an expanded skillset. In this episode of Protiviti’s Powerful Insight’s “Future of Compliance” podcast series, Protiviti Risk and Compliance Managing Director, Vicki Alexander speaks with Nishant Desai, the Chief Compliance Officer of TIAA Bank…

  • Survey

    January 19, 2022
    2022 AND 2031 Technology, Media & Telecommunications (TMT) Perspectives on Top Risks
    TMT industry leaders view restrictive government policies, economic uncertainty and talent gap among major risk driversRestrictive government policies, the talent shortage, third-party outsourcing arrangements, disruptive digital technologies, and, of course, the persisting pandemic are the dominant risk issues being discussed in boardrooms and executive suites across the Technology, Media and…

  • Whitepaper

    July 14, 2023
    Beyond the Buzzword: Making Supply Chain Agility a Reality
    Supply chain agility is a strategic urgency and should be backed by formalised tools and processes. The big picture: A persistent focus on cost impedes supply chain resilience and revenue assurance. Many organisations discover their supply chains are not agile enough only after the damage has been done. Boards, leaders and operations executives should define, execute and calibrate supply chain…

  • Podcast

    April 26, 2021
    Podcast: Future of Compliance - Adapting to Technological Paces
    As costs for risk functions continue to increase, it is crucial to both reduce manual tasks and innovate processes through technological tools as well as an expanded skillset. In this episode of Protiviti’s Powerful Insight’s “Future of Compliance” podcast series, Protiviti Risk and Compliance Managing Director, Vicki Alexander speaks with Nishant Desai, the Chief Compliance Officer of TIAA Bank…

  • Newsletter

    September 25, 2023
    Take a New Approach to Succession Planning and Leadership Development
    Delivering results — and the 60-hour-a-week grind fests that doing so demanded — often sufficed for “leadership development.” Not anymore.What’s at stake: It’s time to understand new talent and workforce realities. Organisations that fail to address succession planning and leadership development inadequacies won’t be successful over the long term — rather, they expose themselves to strategic…

  • Podcast

    November 2, 2022
    Podcast: Future of Analytics - Empowering Intelligent Decision Making
    The current and future state of risk analytics is bedrock to empowering the compliance function’s forward-looking agenda. With the evolution of enterprise risks, advancements in analytics, and the ever-morphing regulatory landscape, compliance can be transformed by being further data driven, and monetise the deployment of advanced analytics in empowering intelligent decision-making and risk…
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