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  • Client Story

    April 19, 2024
    Rural Lifestyle Retailer Builds Customer Loyalty With Enhanced CIAM Strategy
    Protiviti partnered with a rural lifestyle retailer client to assess its Customer Identity and Access Management (CIAM) program and architecture. 

  • Blogs

    April 15, 2021
    Customer Experience – How online retail changed the game for COOs
    Operational excellence has changed, from cost reduction to customer focus, a trend widely influenced by online retailers including Amazon. Companies following this path have seen big gains in their customer approval ratings and achieved increased productivity and efficiency as a result. Some organisations have appointed leaders to look after customer journeys, as they seek to develop world-…

  • Client Story

    July 12, 2018
    U.S retailer launches global supply chain capability in record time
    Even under normal conditions, creating a global supply chain capability from scratch is a complex and grueling endeavor. When a large U.S. retailer made a strategic decision to develop this ability — which included securing new overseas suppliers for tens of thousands of products, satisfying all customs requirements and creating a nationwide distribution capability — in less than six months, the…

  • Infographic

    February 28, 2023
    Infographic | Consumer Products and Retail Executive Perspectives on Top Risks 2023
    Across many retail and consumer goods categories, companies are contending with talent shortages that have increased labor costs, product availability challenges, difficulty sustaining customer loyalty and retention, and pressure to implement sustainability practices. According to results from the latest Protiviti-NC State global top risk survey, these are among the key issues being discussed in…

  • Client Story

    March 13, 2024
    Global Retailer Goes Digital: Revitalising Store Operations and Enhancing Community Commitment
    Protiviti leveraged Microsoft Power BI to help this client transform its operational analytics. We built a user interface that generates analytics every 15 minutes and is easy to use with little training required. From staffing and sales targets to customer retention data, managers now have the information they need, at their fingertips, to drive decisions that improve the bottom line.

  • Infographic

    February 13, 2024
    Infographic | 2024 Top Risks in the Consumer Packaged Goods and Retail Industry
    Discover 2024's top risks in Consumer Packaged Goods & Retail. Inflation, data privacy, labor—key concerns for industry leaders. Insights from Protiviti's survey.

  • Whitepaper

    May 2, 2023
    Retail and CPG Companies Accelerate Innovation Amid Regulatory Pressures, Resistance to Change
    Most consumer packaged goods (CPG) and retail companies recognize the urgency of innovation. At the same time, their information technology (IT) leaders also are concerned about obstacles such as regulatory and compliance pressures, difficult economic conditions, and resistance to change undermining their innovation objectives.

  • Survey

    January 28, 2021
    Retail Finance Leaders’ 2021 Priorities Include Enhancing Customer Experience and Supply Chains
    chief financial officers and finance leaders across all industries are leveraging hard-earned lessons from the covid-19 pandemic to strengthen organisational agility and resilience. in the retail space, where the pandemic has had drastic effects, the demands and expectations of both internal and external customers are changing by the day, and retailers are looking to their finance departments for…

  • Infographic

    September 14, 2021
    Infographic: IT Audit Tech Risks in the Consumer Packaged Goods and Retail Industries
    Privacy, cyber breach, user access and data governance dominate the top technology challenges for consumer packaged goods (CPG) and retail organisations, according to the annual ISACA/Protiviti Global Survey of IT audit leaders and professionals. The respondents’ ranking of the top technology risks reflect the concerns of an industry that has experienced a massive shift to e-commerce and…

  • Infographic

    July 4, 2022
    Infographic | Disruptions in the Consumer Goods & Retail Industry: Data, Supply Chain & Customer Experience
    The effects of the pandemic have resulted in a major shift in consumer preferences and behaviors that have upended businesses and services, unlike anything in the past. Today, consumer goods and retail companies are continuing to feel the weight of these challenges. According to Protiviti's global 2022 Top Risks Survey, data, supply chain and customer experience are top of mind for consumer…
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