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  • Survey

    December 12, 2023
    2024 Top Risks in the Consumer Products and Services Industry
    The Consumer Products and Services industry group faces a long list of headwinds heading into 2024. Inflationary pressure, workforce attrition with talent gaps and protecting customers’ data are top on the list of major concerns weighing on the minds of senior executives in the consumer packaged goods (CPG) and retail industry group.

  • Infographic

    February 23, 2022
    Infographic: Consumer Products and Retail Executive Perspectives on Top Risks for 2022 and 2031
    Whether it’s challenges in the supply chain, rising cost of products, raw materials and shipping, disruptive technologies, labor shortages, data breaches, or restrictive government policies, the list of market-changing risks facing the retail and consumer packaged goods industry is long and daunting. These risk issues and more are identified in Protiviti’s latest annual Top Risks Survey, which…

  • Newsletter

    June 12, 2024
    Industry Insights - Consumer Products & Retail
    Imagine a relay race where each runner, from the seasoned veteran to the energetic newcomer, passes the baton seamlessly to the next. In business, this synergy among generations can propel companies to new heights. This month, we're focusing on how to motivate a multigenerational workforce and spotlighting the top priorities for CPG and retail finance leaders.

  • Blogs

    November 2, 2022
    Protiviti Roundtable explores Consumer Duty implementation concerns and challenges
    The Financial Conduct Authority (FCA) is introducing the Consumer Duty to provide retail customers higher and clearer standards of protection. But how are firms preparing for implementation of the new rules? Protiviti recently held a roundtable with invited representatives from the FCA and risk professionals from the U.K. financial services industry to discuss implementation concerns and…

  • Blogs

    January 25, 2023
    FSI COOs discuss challenges of carrying out the Consumer Duty
    Financial firms are preparing for the Consumer Duty, one of the biggest regulatory reforms in the fair treatment of customers. In November, U.K. Finance COO Forum members discussed topics related to the regulation, including the importance of communicating value, influencing cultural change, and why the makers and sellers of products need to talk.

  • Flash Report

    March 3, 2021
    Virginia Becomes the Second State to Enact Consumer Privacy Law
    The Commonwealth of Virginia passed the Consumer Data Protection Act (CDPA) into law on March 2, 2021, following overwhelming bipartisan support for a state consumer privacy law. The November 2020 election results provided the much needed impetus to strengthen consumer privacy for the Commonwealth of Virginia. State officials wasted no time in introducing the privacy bill. Now that the bill is…

  • Whitepaper

    February 17, 2021
    Top Risks for 2021 and 2030 - Consumer Products & Services Industry Perspectives
    Lingering Effects of Pandemic and Operational Challenges Are Top Concerns for Consumer Products and Services Organisations The continuing global challenges and potential existential threat posed by the ongoing COVID-19 pandemic. Political divisiveness and polarisation. Social and economic unrest. Gridlock. Artificial intelligence (AI), automation and other rapidly developing digital technologies…

  • Survey

    February 16, 2022
    2022 and 2031 Consumer Products and Services Executive Perspectives on Top Risks
    Threats to supply chain, workforce and customer demand cited among top 2022 risks by CPS industry leaders. Whether it’s disruptive technologies, supply chain bottlenecks, rising costs, labor shortages, data breaches, or restrictive government policies, the Consumer Products and Services (CPS) industry group faces numerous market-changing risks in 2022 and beyond. These risk issues and more are…

  • Blogs

    March 3, 2023
    How should payment firms react to the FCA "Dear CEO" letter on Consumer Duty?
    On 21 February 2023, the Financial Conduct Authority (FCA) issued a letter to the Chief Executives of payments and e-money firms setting out the key focus areas and challenges ahead of the Consumer Duty implementation deadline of 31st July 2023.

  • Infographic

    February 23, 2022
    Infographic: State of ESG and Emerging Technology Initiatives at Retail and Consumer Products Organisations
    Companies in the Retail and Consumer Products Industry are exposed to material Environmental, Social and Governance (ESG) risks across the value chain – from sourcing and manufacturing to the distribution and use of products. The ever-growing demands and expectations from consumers have forced companies to rethink sustainability for changing times. Even COVID-19 has amplified the need for…
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