COO Network Forum COO Network is a quarterly event held in association with UK Finance under Chatham House rules. In this event, members discuss issues, share approaches and developments in their businesses, and tackle COO-specific best practices. On this hub page you can find key takeaways from all our previous events. For more information and to find out more about key events contact please Laura Moore. Featured insights BLOGS Third parties still a challenge as operational resilience deadline approaches Beginning March 2022, financial firms will be subject to new regulations aimed at minimising the harm from operational disruption. At the UK Finance COO Forum in December, participants shared how they are approaching implementation of the regulation... BLOGS The cloud – Where governance and compliance now top the list of concerns As cloud adoption continues to soar globally, technical considerations and concerns have evolved towards risk, compliance, and financial management. In November, the UK Finance COO Forum explored this evolution of cloud adoption and why skills,... BLOGS The future of controls depends on people and technology Internal controls are in the spotlight. Impending regulation over financial reporting, combined with the potential for automation, is creating an opportunity to improve the way risks are managed. At the UK Finance COO Forum in September, chief... BLOGS Data is the key to helping vulnerable customers Between March and October 2020, at the start of the pandemic, the number of UK adults with ‘characteristics of vulnerability’ increased by 3.7 million to 27.7 million people. In July 2021, the UK Finance COO Forum explored how financial firms have... BLOGS Working models are evolving, but COOs will test out plans first Key headlines to feature on website Chief operating officers (COOs) are planning for colleagues to work at home and in offices, but they will spend time testing plans before committing to this approach over the long term. COOs want to retain... BLOGS Customer Experience – How online retail changed the game for COOs Operational excellence has changed, from cost reduction to customer focus, a trend widely influenced by online retailers including Amazon. Companies following this path have seen big gains in their customer approval ratings and achieved... BLOGS Adapt, respond, and recover – Building a resilient financial sector UK Finance held its first ‘COO Network’ event recently. More than 40 business leaders shared lessons learned from the pandemic, and talked about how the industry is improving operational resilience ahead of new regulations Button Button
