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  • Whitepaper

    April 9, 2025
    The Case for Customer Data Platforms Going Beyond CRM
    In today's digital-first world, organisations must deliver hyper-personalised experiences across multiple channels to stay competitive. Customer Data Platforms (CDPs) enable businesses to unify, manage, and leverage customer data to drive meaningful interactions and improve operational efficiency. With customers engaging through various touchpoints—websites, apps, emails, and social media—the…

  • Newsletter

    July 13, 2023
    The Metaverse: The Dawn of a New Generation of Capabilities
    The big picture: The metaverse has the potential to be a disruptive, expansive and transformative force, even to the point of spawning its own economy. Every board has a fiduciary duty to evaluate that potential for its company’s future. By the numbers: According to a survey of 250 global business leaders, the metaverse has the potential to dramatically alter the future of the human experience…

  • Whitepaper

    June 8, 2020
    Enterprise & Market Resilience Middle East Forum: Tackling Workforce Challenges During and Post COVID-19 (Session 6)
    COVID-19 pandemic has presented us with unprecedented challenges. However, we believe that even during these pressing times, there is tremendous value to be gained by collaborating and learning from each other. Hearing new and diverse perspectives can help us expand our own points of view, and provide us with deeper insights as we take critical decisions to increase our resilience.  Nearly…

  • Client Story

    May 20, 2024
    Assessing digital maturity across government transportation organisation in the Middle East
    The National Strategy for Digital Transformation of the Kingdom of Saudi Arabia aims to focus on accelerating digital transformation and improve the quality of digital services through three five-year action plans. The third action plan for the years 2020-2024 seeks to realise a smart government and develop a digital capable ecosystem with focus on cost optimisation and value maximisation, reduce…

  • Client Story

    January 31, 2022
    Client story: Apparel company's 'Instagram project'
    Apparel company enhances key processes, customer experience using insights from shoppers’ digital sentiments Businesses generate vast amounts of data every single day, mostly so-called dark data or information that go unused. Long before the current pandemic-driven e-commerce boom, a search technology firm estimated that 7.5 septillion gigabytes of data were generated by businesses worldwide…

  • Client Story

    May 20, 2024
    Transforming to automated processes in essential railway operations
    Protiviti, in collaboration with the client team, conducted a series of workshops aimed at pinpointing suitable automation candidates through a range of discovery exercises. The team adopted a comprehensive strategy to discover, automate, and optimise workflows suitable for automation. They integrated the core system to facilitate seamless data exchange and data retrieval, eliminating the need to…

  • Whitepaper

    March 16, 2023
    Modern data architecture as a strategic lever in the competitive landscape
    Data has become the life blood of businesses and properly managing that data to gain the most value is becoming ever more important as businesses seek to remain competitive. This Insights paper will address the importance of investing in the processes, practices, and technologies to maximise the value of data in an enterprise.

  • Insights paper

    March 20, 2024
    Mastering Data Dilemmas: Navigating Privacy, Localisation and Sovereignty
    In today's digital age, data privacy management is paramount for businesses and individuals alike. With the ever-changing regulatory landscape surrounding data protection, organisations must adapt swiftly to ensure compliance and maintain trust with their customers and stakeholders. However, both data sovereignty and localisation play an important role in privacy, as discussed in a previous post…

  • Client Story

    July 24, 2022
    Managing through change: A small professional association gains flexibility and freedom
    Smaller firms can’t afford to be heavily dependent on technical consultants or bound to a portfolio of siloed applications that don’t provide the ability to track data. Recently, the visionary leader of a healthcare professional association freed her business from these dilemmas. But the flexibility and strength her small team stood to gain from their digital transformation initiative were…

  • Whitepaper

    July 15, 2021
    SME Lending in a Post-COVID-19 World – The Role of Digitalization
    The SME segment in the GCC region has been beset by a lack of access to credit with only 20% of SMEs having access to a loan or line of credit in spite of accounting for up to 80% of the businesses in the Arab region (source: Arab Monetary Fund). The COVID-19 pandemic has only exacerbated this challenge by compounding SMEs’ credit quality issues and adversely affecting their operating buffer…
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Protiviti Member Firm Kuwait Co. WLL. is the Kuwait Member Firm of the Protiviti network of independent and locally owned consulting firms.  Member Firms are autonomous companies, are not agents of Protiviti Inc. or other firms in the Protiviti network and have no authority to obligate or bind other firms in the Protiviti network.

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