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A collection of Protiviti's newsletters.
177
July 10, 2024
Maximising CX: The Game You Must Win
How a business engages its customers at every point of their buying journey is critical to connecting the organisation’s brand promise to, and delivering on, an exceptional customer experience. Does the board understand what the organisation does to differentiate itself with its customers? If not, it should.Performance management is on the radar of every board....
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