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  • Blogs
    April 15, 2021
    Customer Experience – How online retail changed the game for COOs
    Operational excellence has changed, from cost reduction to customer focus, a trend widely influenced by online retailers including Amazon. Companies following this path have seen big gains in their customer approval ratings and achieved increased productivity and efficiency as a result. Some organisations have appointed leaders to look after customer journeys, as they seek to develop world-…
  • Blogs
    March 26, 2021
    UK Recovery Will Be Faster than Forecast...
    About John Ashcroft We are delighted to be partnering with Dr John Ashcroft to bring you the latest in a series of quarterly briefings and monthly updates on the UK and world economy. We will be looking at markets, growth and inflation and what this means for the UK finding its feet post-Brexit on the globally stage. John Ashcroft PhD, BSC.(Econ) FRSA CBIM is author of The Saturday Economist, a…
  • Blogs
    March 26, 2021
    Thriving post-pandemic: Lessons learned, delivering change, and what’s next
    In conversation with… Peter Richardson, Protiviti’s UK country market leader, will hand over the reins to technology consulting leader Tom Lemon in April 2021. Following a year like no other, we find out about lessons learned, delivering change, and what’s coming up for both of them in the next 12 months
  • Blogs
    June 9, 2021
    Edges of excellence – Embracing the potential of a low-code World
    Rapid innovation, citizen developers and low-code technology are buzz phrases that make headlines. But how can these trends actually contribute to the digital transformation companies crave? Roland Carandang, managing director in Protiviti’s Technology Consulting practice, looks at the building blocks to bring these ideas to life. Citizen developers are coming to the fore. These curious…
  • Blogs
    June 6, 2021
    AML FOR LEGAL 2021
    What are the UK AML requirements for law firms? The UK’s Money Laundering, Terrorist Financing and Transfer of Funds Regulations 2017 (MLR2017) transposed the requirements under the EU 4th AML Directive (4AMLD), which brought law firms into scope for the respective AML requirements as of 26 June 2017. In recent years, these requirements have been amended and guidance has been published to aid…
  • Blogs
    June 1, 2021
    Why stories matter for audit professionals
    The internal audit profession is changing fast and new skills will help deliver the ‘next generation’ vision. Protiviti invited Scott McArthur, a professional speaker and storyteller on the future of business, to share his thoughts at Protiviti’s Chief Audit Executive Forum in April. He explained why stories are a powerful tool.
  • Blogs
    July 6, 2021
    Global and mobile: How are finance leaders navigating the future of work?
    Protiviti’s 2021 Global Finance Survey launches this month, and we are keen to hear from leaders across the UK about the issues that matter most to them A tsunami is sweeping across the commercial landscape. The past year has profoundly influenced people’s view of work and given companies time to assess their business models. Some have also doubled down on sustainability, health and wellbeing,…
  • Blogs
    July 6, 2021
    It’s now or never: Is ESG on the agenda for finance leaders?
    Protiviti’s 2021 Global Finance Survey launches this month, and we are keen to hear from leaders across the UK about the issues that matter most to them Sustainability is often referred to in business. Like ‘corporate social responsibility’ a decade ago, the word has been used with good intentions. But some companies have been criticised for ‘greenwashing’: making themselves sound better at…
  • Blogs
    July 9, 2021
    Three ways to boost operational resilience
    After publication of the UK regulators’ policy statements containing their final rules, chief operating officers should consider the following: Adapting the lessons learned from the pandemic, engaging third-party suppliers, and improving customer communication. Protiviti UK’s Country Market Leader Tom Lemon and Director Laura Moore explain. In April 2018, a major high street bank began…
  • Newsletter
    October 15, 2020
    The Protiviti Vulnerable Customers Virtual Roundtable - Session 2
    On 7 October 2020 Protiviti held the second in a series of virtual roundtables designed to discuss financial institutions’ response to identifying and supporting vulnerable customers as required and emphasised by the FCA. Attended by representatives of UK financial institutions and senior leaders from Protiviti, the event also focused on how banks and insurance companies have so far responded to…
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