Insight Search Search Submit Sort by: Relevance Date Search Sort by RelevanceDate Order AscDesc Client Story November 24, 2021 Global bank puts customer experience front and center as its engine for growth In the fiercely competitive credit card industry, banks struggle to grow their brands by differentiating their cards from all the others. Many try to do this through low rates, giveaways and various partnerships. However, the most visionary among banks understand that customer experience (CX) is at the center of success and is the engine to grow their brand.A large global bank — a Protiviti… Client Story April 9, 2021 Global Chocolatier Adopts Privacy Technology to Prevent Data Exposure Data privacy has become a strategic priority as companies adapt to comply with rapidly proliferating data privacy laws. Recent years have seen the adoption of the European Union’s General Data Protection Regulation (GDPR), the more recent California Consumer Protection Act (CCPA), and similar regulations. These safeguards require companies to document the types of protected personal data used in… Flash Report August 2, 2021 Are Bad Actors Looking to Cause Corporate Havoc with Disinformation? Bogus Whistleblower Complaints Are Making the Rounds “Misinformation” and “disinformation” have long been mainstays in the political arena, the climate change debate and even in the public discourse over COVID-19 vaccines. Misinformation represents information that is wrong, a challenge every business must deal with from time to time, whether in the press, analyst communications, social media, discussions at government levels, or other venues.… Newsletter August 16, 2021 The World Is a Zoo: Framing Risks in the Boardroom As disruption and the unexpected have become the norm in many industries, clarity is needed around framing the boardroom risk conversation. In 2009, in the wake of the great financial crisis, the National Association of Corporate Directors (NACD) published a report on the board’s risk governance process, recommending five risk categories for boards to differentiate risks for discussion… Flash Report November 5, 2020 Regulatory Drumbeat on Operational Resilience Grows Louder with Fed Paper on ‘Sound Practices’ U.S. federal bank regulatory agencies have issued a much-anticipated paper on operational resilience, adding their voices to the chorus of global watchdogs calling on firms to enhance their resilience capabilities to wide-scale disruptive events before they significantly affect consumers, other businesses and the economy. The Federal Reserve, the Office of the Comptroller of the Currency and the… Survey October 2, 2022 Tackling Traditional Audit Plan Concerns and Expanding Focus on Fraud, Third Parties and Data Key Findings From the Latest Survey Conducted by Protiviti and AHIA on Healthcare Provider Organisation Internal Audit Plan Priorities As the COVID-19 pandemic continues to wind down, many healthcare provider organisations are transitioning into a blocking-and-tackling mode, although it’s far from business as usual. Relieved of the constant pivoting that the public health emergency has demanded… Flash Report March 29, 2023 COSO Issues Supplemental Guidance on Internal Control Over Sustainability Reporting The Committee of Sponsoring Organisations of the Treadway Commission (COSO) has released supplemental guidance on how to effectively apply the 2013 Internal Control — Integrated Framework (ICIF) — which is currently applied to financial reporting — to sustainability reporting. The guidance results from a project approved by the COSO board a year ago with the objective of helping organisations “… Survey June 9, 2022 SOX Compliance Amid Rising Costs, Labor Shortages and Other Post-Pandemic Challenges Assessing SOX internal costs, hours, controls and other trends in the results of Protiviti’s 2022 Sarbanes-Oxley Compliance SurveyTwo-plus years into contending with a global pandemic, business leaders recognise that Sarbanes-Oxley compliance activities are not immune to a broad range of market disruptions. Inflation, a rising interest rate environment, ongoing supply chain volatility, a bruising… Survey February 3, 2021 Executive Perspectives on Top Risks for 2021 and 2030 Key issues being discussed in the boardroom and C-suiteThe range of uncertainties facing business leaders around the globe in 2021 is overwhelming.Challenges triggered by a rare airborne virus creating a global pandemic continue unfold, combined with numerous other risk issues, such as growing social unrest and polarisation, and ever-present challenges ranging from new technologies and… Podcast September 28, 2022 Podcast | Sustainable Finance With the dominance of ESG as a key agenda item in the boardroom and C-suite, it’s no surprise that one especially noteworthy topic is sustainable finance – ensuring that investments in products and services are aligned with ESG and sustainability standards. This certainly is a key area of focus in financial services.In this podcast, Protiviti’s Paul Middleton interviews Ana Carolina Oliveira,… Load More
