Blog library

Operational excellence has changed, from cost reduction to customer focus, a trend widely influenced by online retailers including Amazon. Companies following this path have seen big gains in their customer approval ratings and achieved increased productivity and efficiency as a result. Some organisations have appointed leaders to look after customer journeys, as they seek to develop world-beating operations in a…

Cybersecurity, Privacy, Data and Resilience Dominate the Top Technology Challenges for Energy and Utilities Organisations.

In conversation with… Peter Richardson, Protiviti’s UK country market leader, will hand over the reins to technology consulting leader Tom Lemon in April 2021. Following a year like no other, we find out about lessons learned, delivering change, and what’s coming up for both of them in the next 12 months

About John Ashcroft We are delighted to be partnering with Dr John Ashcroft to bring you the latest in a series of quarterly briefings and monthly updates on the UK and world economy. We will be looking at markets, growth and inflation and what this means for the UK finding its feet post-Brexit on the globally stage. John Ashcroft PhD, BSC.(Econ) FRSA CBIM is author of The Saturday Economist, a weekly update on…

Is Your Organisation Underpaying or Overpaying its Employees? No organisation wants to be headline news for underpaying its employees. However, many businesses are being publicly ostracised for violating enterprise agreements (EAs) in Australia. Not only are EAs incredibly complicated, wage law is also evolving rapidly, with Victoria and Queensland passing legislation in 2020. Unfortunately, rapid and complex EAs…

UK Finance held its first ‘COO Network’ event recently. More than 40 business leaders shared lessons learned from the pandemic, and talked about how the industry is improving operational resilience ahead of new regulations

In February 2021, more than 30 security professionals joined Protiviti to explore cyber security planning and Microsoft’s security strategy. In a series of presentations, they were asked to think differently about their approach to security, before taking part in a series of live polls canvassing their opinions on the industry.

About John Ashcroft We are delighted to be partnering with Dr John Ashcroft to bring you the latest in a series of quarterly briefings and monthly updates on the UK and world economy. We will be looking at markets, growth and inflation and what this means for the UK finding its feet post-Brexit on the globally stage. John Ashcroft PhD, BSC.(Econ) FRSA CBIM is author of The Saturday Economist, a weekly update on…

Big changes are coming to how the insurance industry recognises and reports out financial performance. But the effects won’t be felt just in the accounting department. IFRS 17, Insurance Contracts, and its U.S. companion, accounting standard ASU 2018-12, Targeted Improvements to the Accounting for Long-Duration Contracts, are intended to add clarity for investors in the wake of events and financial improprieties…

2021 Top Risks- UK The continuing global challenges and potential existential threat posed by the ongoing COVID-19 pandemic. Political divisiveness and polarisation. Social and economic unrest. Gridlock. Artificial intelligence (AI), automation and other rapidly developing digital technologies. Rapid shift to virtual, remote work environments. Changes in the geopolitical landscape. Shifting customer preferences and…