Insight Search Search Submit Sort by: Relevance Date Search Sort by RelevanceDate Order AscDesc Client Story September 13, 2023 Agility in Action: IT Transformation Fosters Business Alignment This project focused on the company’s efforts to modernize its IT organization and achieve greater alignment with its business partners as their business model evolved. The project included three key phases of support, starting with an initial IT strategy and target operating model definition, transitioning to enabling value stream-focused Lean portfolio management and then a deeper dive… Survey December 12, 2020 Global Capability Centres in India - A Survey Report Protiviti conducted a survey of Global Capability Centres (GCCs) in India, focusing on themes around Operations, Technology, People & Strategy and impact of Covid-19 on each of the themes. Protiviti analysed the inputs and responses received from leaders and C-Suite executives across industries to bring in insights and trends most relevant to GCCs. The report presents useful insights of… Newsletter July 10, 2024 Maximising CX: The Game You Must Win How a business engages its customers at every point of their buying journey is critical to connecting the organisation’s brand promise to, and delivering on, an exceptional customer experience. Does the board understand what the organisation does to differentiate itself with its customers? If not, it should.Performance management is on the radar of every board. Customer satisfaction and loyalty… Whitepaper May 23, 2023 Insights into KSA's Personal Data Protection Law The Personal Data Protection (PDP) Law of the Kingdom of Saudi Arabia was implemented on 16 September 2021, supported by Executive Orders, which provide detailed guidelines and standards for companies to achieve compliance with the Law. The document describes the core elements and scope of the PDP Law, its impact on violations and the way forward for companies to comply with the regulations. Client Story December 19, 2022 National Defense Agency makes quick return to remote work Governmental agencies can be seen as slow to adopt new processes, but when the COVID-19 pandemic hit, this foreign defense agency needed to make a quick shift to remote working for both civilian and non-civilian employees while maintaining a high level of readiness. They urgently rolled out Microsoft 365 to enable remote work and communication for approximately 60,000 of their approximately 150,… Newsletter December 13, 2023 Blind Spots in the Boardroom A look back at business failures often reveals blind spots that either concealed a dysfunctional culture or led to a lack of understanding, strategic error or missed opportunities. Is the board aware of the organisation’s blind spots, and is it addressing them?We’ve all heard the adage that what we don’t know can be more damaging to reputation, brand image, market standing and competitive… Client Story April 28, 2022 Software firm's focus on accessibility improves user experience for all Web application accessibility is critical to the ongoing success of any digital application. In fact, the Americans with Disabilities Act (ADA) includes digital assets in its definition of “public places of accommodation” that should adhere to accessibility standards. Jamf, a global software company based in Minneapolis, Minn., produces applications to manage Apple devices and services and has a… Whitepaper June 28, 2023 Navigating State of Data Privacy in the Middle East Independent study to offer perspectives and considerations for GCC organisations embarking on the data privacy journeyData has become a crucial driver for businesses in today's digital age, as organisations can leverage data from various sources, including consumer behavior and operational insights, to make informed decisions, improve efficiency, and drive innovation. However, consumers are… Client Story June 13, 2023 Having it all: Technology transformation in the luxury marina market The world’s largest marina owner and operator, with more than 100 locations in its portfolio was laser-focused on growth through acquisition while enhancing the member experience in this high-end market. To support the business model, the company embarked on a technology transformation journey to develop its own marina management system that allows for both optimised marina operations and… Newsletter November 29, 2023 Assessment Questions for Audit Committees to Consider As they self-assess their performance periodically, audit committees may find useful the illustrative questions we have made available in our Assessment Questions for Audit Committees to Consider. Committee members should periodically assess the committee’s composition, charter and agenda focus in view of the company’s industry, circumstances, risks, financial reporting issues and current… Load More