Insight Search Search Submit Sort by: Relevance Date Search Sort by RelevanceDate Order AscDesc Newsletter July 10, 2024 Maximising CX: The Game You Must Win How a business engages its customers at every point of their buying journey is critical to connecting the organisation’s brand promise to, and delivering on, an exceptional customer experience. Does the board understand what the organisation does to differentiate itself with its customers? If not, it should.Performance management is on the radar of every board. Customer satisfaction and loyalty… Research Guide March 11, 2024 Sustainability: Frequently Asked Questions The subject of sustainability continues to evolve and present challenges and opportunities for businesses. Protiviti has created a guide of frequently asked questions to provide helpful insight to help businesses navigate sustainability matters. Whitepaper October 10, 2023 Success With Generative AI Requires Balancing Risk With Reward When ChatGPT launched in November 2022, it took just two months to garner a record 100 million users and capture broad market attention. Business leaders are eager to realize the enormous potential that ChatGPT as well as other generative AI models can offer. Whitepaper December 27, 2023 Cybersecurity in solutions A Whitepaper on how solutions by stc transformed its Cybersecurity program for a sustainable digital future in partnership with Protiviti Member Firm for the Middle East Region. Whitepaper September 19, 2023 The 5G Effect As the world advances into a more digitised and connected future, what can be learned from organisations that are successfully deploying 5G technology to enable business processes and efficiency. Where is 5G making the biggest difference in the real world? Newsletter July 13, 2023 The Metaverse: The Dawn of a New Generation of Capabilities The big picture: The metaverse has the potential to be a disruptive, expansive and transformative force, even to the point of spawning its own economy. Every board has a fiduciary duty to evaluate that potential for its company’s future. By the numbers: According to a survey of 250 global business leaders, the metaverse has the potential to dramatically alter the future of the human experience… Client Story March 6, 2024 Global Payments Leader Improves Contract Lifecycle Management Processes Protiviti helped our client select and implement a lifecycle management system including PMO activities, process design contract and business requirements documentation, legacy contract data extraction, super user training and UAT. Client Story May 20, 2024 Transforming to automated processes in essential railway operations Protiviti, in collaboration with the client team, conducted a series of workshops aimed at pinpointing suitable automation candidates through a range of discovery exercises. The team adopted a comprehensive strategy to discover, automate, and optimise workflows suitable for automation. They integrated the core system to facilitate seamless data exchange and data retrieval, eliminating the need to… Client Story May 20, 2024 Assessing digital maturity across government transportation organisation in the Middle East The National Strategy for Digital Transformation of the Kingdom of Saudi Arabia aims to focus on accelerating digital transformation and improve the quality of digital services through three five-year action plans. The third action plan for the years 2020-2024 seeks to realise a smart government and develop a digital capable ecosystem with focus on cost optimisation and value maximisation, reduce… Client Story January 31, 2022 Client story: Apparel company's 'Instagram project' Apparel company enhances key processes, customer experience using insights from shoppers’ digital sentiments Businesses generate vast amounts of data every single day, mostly so-called dark data or information that go unused. Long before the current pandemic-driven e-commerce boom, a search technology firm estimated that 7.5 septillion gigabytes of data were generated by businesses worldwide… Load More