Insight Search Search Submit Sort by: Relevance Date Search Sort by RelevanceDate Order AscDesc Newsletter July 10, 2024 Maximising CX: The Game You Must Win How a business engages its customers at every point of their buying journey is critical to connecting the organisation’s brand promise to, and delivering on, an exceptional customer experience. Does the board understand what the organisation does to differentiate itself with its customers? If not, it should.Performance management is on the radar of every board. Customer satisfaction and loyalty… Whitepaper May 30, 2023 Reshaping Loan Servicing Compliance Servicers in lending organizations are challenged with navigating economic headwinds that are pushing delinquency- and default-rate projections higher. This task has been complicated by increased global regulatory focus and dynamic customer expectations, which are further providing impetus for servicers to reassess existing strategies and processes from a compliance perspective while continuing… Survey May 9, 2023 Technical Debt and Innovation – the CFO’s Perspective Organisations today spend an average of 30% of their IT budgets and invest a fifth of their IT human resources on technical debt management. This research, based on a global survey of more than 1,000 CIOs, CTOs and other technology leaders, underscores the burden created by technical debt and likely is an eye-opener for the CFO.[1] As organisations strive to increase their focus, and time and… Client Story July 24, 2023 Leading global multinational food company partners with Protiviti to set up the SOX center of excellence out of India A leading global multinational food company headquartered in the US faced challenges in standardizing its Sarbanes-Oxley (SOX) testing across its operations spread across 50 countries and multiple entities. This led to inefficiencies and increased compliance costs. To address these issues, the company engaged Protiviti to set up a SOX Center of Excellence (COE) based in India to centralize and… Newsletter February 7, 2024 The Top Risks 10 Years Out: Global Risks Are Persistent Capturing insights from over 1,100 C-level executives and directors across multiple industries with broad geographic representation, our global survey of C-level executives and directors survey offers insights for the top risks over the next 10 years out to 2034. The following table provides a context for understanding the most critical uncertainties companies face looking forward to 2034.TOP… Survey March 28, 2022 Business Resilience Barometer 2022 Survey results from Financial and Non-Financial Services Organizations To better understand how organizations are focusing on their critical businesses in the rapidly changing scenario, managing risks emanating from this pandemic and the safeguards/ alternate measures they are adopting to move on a growth path, we conducted the second edition of the Business Resilience Barometer Survey this year… Video October 6, 2020 Webinar: Role of Internal Auditor in Fraud Risk Management 30 September 2020 In our second webinar under the Protiviti-IIA Joint Webinar Forum 2020 series, a line-up of eminent panelists shared their insights around key concerns and considerations pertaining to corporate fraud management and the interplay between various stakeholders whilst tackling the menace of fraud. Survey December 12, 2020 Global Capability Centres in India - A Survey Report Protiviti conducted a survey of Global Capability Centres (GCCs) in India, focusing on themes around Operations, Technology, People & Strategy and impact of Covid-19 on each of the themes. Protiviti analysed the inputs and responses received from leaders and C-Suite executives across industries to bring in insights and trends most relevant to GCCs. The report presents useful insights of… Newsletter January 12, 2023 The Top Risks for 2023: A Global View The global survey of C-level executives and directors, focused on macroeconomic, strategic and operational risks, highlights the influence of the economy, people and culture issues, supply chain risks, and technology impacts on the 2023 risk landscape. The survey was conducted online in the September — October 2022 time frame to capture perspectives on 38 risks on the minds of business leaders as… Client Story April 28, 2022 Software firm's focus on accessibility improves user experience for all Web application accessibility is critical to the ongoing success of any digital application. In fact, the Americans with Disabilities Act (ADA) includes digital assets in its definition of “public places of accommodation” that should adhere to accessibility standards. Jamf, a global software company based in Minneapolis, Minn., produces applications to manage Apple devices and services and has a… Load More