Insight Search Search Submit Sort by: Relevance Date Search Sort by RelevanceDate Order AscDesc Client Story April 19, 2024 Rural Lifestyle Retailer Builds Customer Loyalty With Enhanced CIAM Strategy Protiviti partnered with a rural lifestyle retailer client to assess its Customer Identity and Access Management (CIAM) program and architecture. Client Story March 11, 2024 Law Firm Navigates High-Stakes Class Action Litigation Our client had taken on a high-stakes, high-profile class action suit that, if successful, could result in a settlement impacting one of the world’s largest electronic consumer products companies and their customers. The client was faced with reviewing millions of pages of complex, highly technical documents provided by the defendant, and would require Protiviti to provide project management… Newsletter February 17, 2025 Are Your Board Materials Highlighting What’s Really Important? Board materials have long been an issue. What makes this issue one that must be addressed with intention is the current competitive, digital and data-driven environment leaves less time to make decisions due to the pace of change.Directors want more strategic emphasis and less operational detail in boardroom prep materials and discussions. Yet, we continue to hear board members express the view… Client Story September 13, 2023 Agility in Action: IT Transformation Fosters Business Alignment This project focused on the company’s efforts to modernize its IT organization and achieve greater alignment with its business partners as their business model evolved. The project included three key phases of support, starting with an initial IT strategy and target operating model definition, transitioning to enabling value stream-focused Lean portfolio management and then a deeper dive… Newsletter July 10, 2024 Maximising CX: The Game You Must Win How a business engages its customers at every point of their buying journey is critical to connecting the organisation’s brand promise to, and delivering on, an exceptional customer experience. Does the board understand what the organisation does to differentiate itself with its customers? If not, it should.Performance management is on the radar of every board. Customer satisfaction and loyalty… Client Story November 25, 2024 SAP-Driven NPD Solutions for Streamlined Manufacturing A prominent glass manufacturing company in India was found to be facing numerous setbacks in the understanding and management of New Product Development (NPD) processes. Though the firm is engaged in sales of its products beyond 50 nations, it found it very hard to control inefficiencies, very long cycles, and poor intra-departmental relations. The company’s manual NPD approach was no longer… Client Story April 28, 2022 Software firm's focus on accessibility improves user experience for all Web application accessibility is critical to the ongoing success of any digital application. In fact, the Americans with Disabilities Act (ADA) includes digital assets in its definition of “public places of accommodation” that should adhere to accessibility standards. Jamf, a global software company based in Minneapolis, Minn., produces applications to manage Apple devices and services and has a… Survey March 11, 2025 Disruptors see the world differently Disruptive change is happening, and more is coming. Is your organisation ready to seize the moment? Our results, based on a global survey of more than 1,800 board members and C-suite executives, reveal that organisations that consider themselves to be disruptive leaders see opportunities in a changing business landscape and operate differently compared to organisations that believe they are at… Client Story June 13, 2023 Having it all: Technology transformation in the luxury marina market This company is the world’s largest owner and operator of marinas, with more than 100 locations in its portfolio. The company’s business model is laser focused on growth through acquisition while enhancing the member experience in this high-end market. To support the business model, the company embarked on a technology transformation journey to develop its own marina management system that allows… Podcast Transcript July 27, 2023 Transcript | The Rise of Generative AI – with Christine Livingston ChatGPT is the talk of the town today. But as we all know, generative AI is much more than this one tool. Gen AI represents a new frontier of promise, productivity and capabilities for organisations around the world. But it also comes with risks that these organisations must understand and manage if they’re going to capitalise successfully on these new technologies.In this episode, we talk all… Load More