RISE WITH SAP: Transforming IT and Customer Experience

Optimising IT Landscape for a Leading Consumer Electrical Company with RISE with SAP

The client is a top Indian-based consumer electrical company specialising in light, home appliances, and engineering business. It is part of a business conglomerate which has shaped the Indian consumer market since its inception. Having a long historical background in the field the client was experiencing issues with the disintegrated and expensive IT environment that does not support operatizonal and future growth requirements. The client-side wanted to extend omnichannel features to the shopping experience and apply them across different markets. The traditional supporting structures did not contemplate further development and could no longer effectively predict future technological advances in the revolutionised retail industry, making a revamp imperative.

In response to these issues, the company began a project with Protiviti to transition to RISE with SAP on AWS with an intent to simplify IT, cut expenses and transform customer experience. The objective was to create a highly scalable, fluid and extensible system of systems solutions that could support the growth and evolution of the company over time but simultaneously offer enhanced levels of operational responsiveness as well as a more coherent customer experience throughout the various touch points.