Assessing digital maturity across government transportation organisation in the Middle East

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As part of this initiative, Protiviti conducted a comprehensive examination of all shared services processes and procedures within the organisation. This involved interviewing key business stakeholders, brainstorming solutions, increasing understanding of digital technologies, and other activities. The examination spanned various departments including Supply Chain, Finance, Legal, IT, HR, and Support Services, and comprised more than 35 workshops with the business teams. As a result, over 190 processes were meticulously scrutinised, leading to a thorough gap analysis and recommendations for process enhancements.

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After identifying these gaps, the subsequent stage involved aligning them with each department to present a comprehensive perspective on how these factors differ across the various departments within the organization.

The result of the consulting exercise carried out for understanding the automation and digitization opportunities resulted in 62 opportunities which were then mapped to 6 solution groups that would allow the organization to efficiently solve the gaps that exist across various functions. Protiviti followed a systematic approach to perform these assessments that included process and system walkthrough, identification of key pain points and inefficiencies and was centered around the firm's need, vision and industry best practices.

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Assessment Approach

Protiviti considered four strategic pillars to conduct the study which was the true representation of essential dimensions around firm's long-term success. The four pillars considered are:

1. Governance & Control - The purpose of opera onal governance was to align the entire organisation as efficiently as possible, principally to ensure the effec veness of the decision-making process across the firm, join all stakeholders together into a business-driven collaboration and create an enterprise that is strong, agile, and focused on the future.
2. Process Efficiency - Improving a company's overall efficiency is crucial for businesses, and this allows a reduction in turnaround time, mitigation of delays, and removal of bottlenecks, thereby making the organisation more productive and results oriented.
3. Decision Making - Decision making is important to achieve the organisational strategic goals and objectives within given time and budget. It makes information readily available, discovery of solutions and alternatives quick, increases confidence in decisions made, efficient utilisation of resources at disposal, and satisfies the employees at the workplace. As a result, organisational goals or objectives can be achieved as per the desired result.
4. Cost Optimisation - Continuous cost optimisation helps to reduce the cost of operations. It helps to set a competitive price of services provided by the firm and increase value of profits or return on investments.