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  • Whitepaper
    May 3, 2021
    Customer Service and Complaints: How Firms Can Build Long-Term Resilience and New Capabilities - Top of Mind Compliance Issues for 2021
    Regulatory agencies around the world have intensified their focus on financial institutions’ customer service activities amid a dramatic COVID-19- related surge in complaints. These stepped-up regulatory efforts come during a period when many customer services functions have been forced to pivot to 100% remote operations and as many financial services companies are looking to build up their…
  • Survey
    February 3, 2021
    Executive Perspectives on Top Risks for 2021 and 2030
    Key issues being discussed in the boardroom and C-suite The range of uncertainties facing business leaders around the globe in 2021 is overwhelming. Challenges triggered by a rare airborne virus creating a global pandemic continue unfold, combined with numerous other risk issues, such as growing social unrest and polarisation, and ever-present challenges ranging from new technologies and…
  • Newsletter
    November 17, 2022
    Is ESG Receiving Sufficient Attention in North America?
    Worldwide, there is awareness that environmental, social and governance (ESG) considerations will prove to be essential drivers and components of profitability and sustainable business over the next 10 years. The reality is, however, that the level of engagement with ESG — as an integral component of business strategy — is significantly higher outside of North America than within it, and to an…
  • Podcast
    July 17, 2024
    Risky Women Podcast | Risk Management With Purpose
    In this episode of Protiviti's Risky Women podcast series, Ghislaine Entwisle, Managing Director of the Australia Technology Consulting and Business Performance Improvement practice, speaks with Gloria Yuen, Head of Regulatory Enablement and Delivery at National Australia Bank.
  • Insights paper
    September 22, 2023
    Sustainability and Private Markets: A Structured Approach to Value Creation
    The ESG regulatory landscape is starting to form: In the public markets worldwide, companies are trying to determine how to respond to and incorporate stringent sustainability-related disclosure requirements from the EU. Meanwhile, the International Sustainability Standards Board has completed its work on a set of voluntary standards for public companies globally. In the U.S., the SEC is poised…
  • Newsletter
    December 15, 2022
    Sustainability and the Board’s Governance Role
    Global research indicates that companies in North America are less committed to environmental, social and governance (ESG) engagement than those in Europe and Asia-Pacific. What steps should boards seeking to improve their ESG engagement take? 
  • Podcast
    September 14, 2023
    Podcast | Achieving Digital Maturity in Finance – with Chelsea Black and Kizzy Gift
    In this episode, we discuss digital maturity in finance. Or more specifically, how more finance organisations are employing ERP systems, moving to cloud-based systems, transitioning more to analytics, and with that, understanding the talent management and risk management needs that are required with these major changes.  Sharing their insights on these issues are two Protiviti experts,…
  • Whitepaper
    June 27, 2023
    What Role Should Compliance Play in ESG?
    By Bernadine Reese and Jackie SanzRegulators and many other stakeholders are intently focused on how financial institutions address environmental, social and governance (ESG) matters. Within financial institutions, boards of directors, executive management and much of the C-suite are weighing in on the ESG strategy and approach. Chief compliance officers (CCOs), though, have been remarkedly…
  • Podcast
    April 5, 2022
    PODCAST | People, Technologies and the Future of Work in Finance
    “It's the end of the work as we know it, and I feel fine.” Our colleague Joe Kornik, Editor-in-Chief of VISION by Protiviti (http://vision.protiviti.com), wrote this in his latest feature article. This is true, but there also are many questions around the future of work, how we're going to balance work schedules, when and how frequently we’ll go into the office, how we’ll leverage new and…
  • Whitepaper
    July 21, 2022
    Customer remediation: Making it right (and better)
    In our Compliance Priorities for 2022 in the Financial Services Industry, we emphasised the interconnectivity among the risks we identified, including how the pandemic, the global focus on environmental, social and governance (ESG) issues, and continued regulatory emphasis on culture and conduct were combining to shine a bright light on how financial institutions (used broadly herein to refer to…
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