Insight Search Search Submit Sort by: Relevance Date Search Sort by RelevanceDate Order AscDesc Newsletter July 10, 2024 Maximising CX: The Game You Must Win How a business engages its customers at every point of their buying journey is critical to connecting the organisation’s brand promise to, and delivering on, an exceptional customer experience. Does the board understand what the organisation does to differentiate itself with its customers? If not, it should.Performance management is on the radar of every board. Customer satisfaction and loyalty… Whitepaper April 23, 2020 Reemergence Planning – A Sound Strategy After a Crisis In September 2001, Wired magazine reviewed science writer Steven Johnson's then-new book, Emergence: The Connected Lives of Ants, Brains, Cities and Software. Johnson’s premise: Brilliant adaptations arise out of interconnections and cooperation among individual components of complex systems. He optimistically predicted that we would develop technology tools that have humans “collaborating on a… Podcast Transcript August 26, 2021 TRANSCRIPT | PRIVACY & CONSENT WITH KATIE STEVENS Identity at the Center is a weekly podcast all about identity security in the context of identity and access management (IAM). With a combined 30+ years of IAM experience, hosts Jim McDonald and Jeff Steadman bring you conversations with news, topics, and guests from the identity management industry. Survey April 27, 2022 The Transformation of Transactional Work When comparing the findings of Protiviti’s latest global survey of finance trends to the results from prior years, one of the most significant changes relates to the higher priority placed by midlevel professionals on the finance organisation’s transactional activities – cash flow forecasting, financial reporting, the procure-to-pay cycle, working capital management, profitability reporting and… Podcast Transcript March 27, 2020 Transcript - The People Side of COVID-19 The COVID-19 global pandemic has presented unprecedented challenges for organisations today. They’re working to address numerous areas – generating revenue, maintaining productivity and such – but today, we’re going to be talking about the people side of COVID-19. How do organisations stay resilient, keep their workforces productive, keep their people informed and manage them effectively? I’m… Podcast March 27, 2020 Podcast - The People Side of COVID-19 The COVID-19 global pandemic has presented unprecedented challenges for organisations today. They’re working to address numerous areas – generating revenue, maintaining productivity and such – but today, we’re going to be talking about the people side of COVID-19. How do organisations stay resilient, keep their workforces productive, keep their people informed and manage them effectively? I’m… Survey March 29, 2023 The Innovation vs. Technical Debt Tug of War Technology leaders are exploring new ways to drive innovation and maximise the value of IT in a changing world driven by disruption and a need for acceleration Executive Summary Innovation is the name of the game in today’s global market. Recognising this new reality, CIOs, CTOs, CISOs and other technology executives and leaders are exploring new ways to fuel innovation throughout their… Newsletter June 9, 2021 Reimagining the Future Workplace: Ask the Right Questions to Move Forward The future of a redesigned workstream looms large on the horizon. Strategic issues around returning remote workers to physical facilities, integrating new technologies into the business, acquiring and retaining the talent needed to execute digital strategies, and transitioning to a more agile workforce abound. As companies sharpen their focus on digital transformation initiatives and reimagine… Newsletter April 15, 2022 Ensuring Technology Fluency in the Boardroom Every company is a technology company today. With business and technology inextricably intertwined, directors need to possess sufficient knowledge of technology issues to execute their duty of care responsibilities. Research indicates there is a financial performance payback from a technology-savvy board. An analysis of the boards of U.S.-listed companies determined that companies with boards of… Whitepaper August 12, 2021 Building a Comprehensive Data Privacy Programme: Four Actionable Steps for Technology Companies Introduction Most technology companies today understand that ensuring data privacy and protection is an imperative for their business; however, few manage this process well or even invest enough resources in that effort. As governments and consumers around the world continue to raise their expectations of how technology businesses should handle and process private and sensitive data,… Load More
