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  • Client Story

    July 24, 2022
    Managing through change: A small professional association gains flexibility and freedom
    Smaller firms can’t afford to be heavily dependent on technical consultants or bound to a portfolio of siloed applications that don’t provide the ability to track data. Recently, the visionary leader of a healthcare professional association freed her business from these dilemmas. But the flexibility and strength her small team stood to gain from their digital transformation initiative were…

  • Newsletter

    December 11, 2020
    Unleash Adhocracy to Face Emerging Risks
    Emerging risks are newly developing risks that cannot yet be fully assessed but could, in the future, affect the viability of an organisation’s strategy and business model. A risk-savvy culture sometimes needs an informal adhocracy to identify emerging risks in a timely manner. While every organisation has a risk assessment process, we often hear that the process as it exists now is too static…

  • Client Story

    November 24, 2021
    Global bank puts customer experience front and center as its engine for growth
    In the fiercely competitive credit card industry, banks struggle to grow their brands by differentiating their cards from all the others. Many try to do this through low rates, giveaways and various partnerships. However, the most visionary among banks understand that customer experience (CX) is at the center of success and is the engine to grow their brand. A large global bank — a Protiviti…

  • Client Story

    April 9, 2021
    Global Chocolatier Adopts Privacy Technology to Prevent Data Exposure
    Data privacy has become a strategic priority as companies adapt to comply with rapidly proliferating data privacy laws. Recent years have seen the adoption of the European Union’s General Data Protection Regulation (GDPR), the more recent California Consumer Protection Act (CCPA), and similar regulations. These safeguards require companies to document the types of protected personal data used in…

  • Flash Report

    March 22, 2022
    SEC Issues Proposed Rules for Enhancement and Standardisation of Climate-Related Disclosures
    Today, the U.S. Securities and Exchange Commission (SEC) issued proposed rules that would require reporting companies to enhance and standardise climate-related disclosures.  Specifically, the commission voted to approve moving forward with proposed changes related to information about climate-related risks contained in registration statements and periodic reports, such as a company’s annual…

  • Survey

    October 2, 2022
    Tackling Traditional Audit Plan Concerns and Expanding Focus on Fraud, Third Parties and Data
    Key Findings From the Latest Survey Conducted by Protiviti and AHIA on Healthcare Provider Organisation Internal Audit Plan Priorities As the COVID-19 pandemic continues to wind down, many healthcare provider organisations are transitioning into a blocking-and-tackling mode, although it’s far from business as usual. Relieved of the constant pivoting that the public health emergency has demanded…

  • Flash Report

    August 2, 2021
    Are Bad Actors Looking to Cause Corporate Havoc with Disinformation? Bogus Whistleblower Complaints Are Making the Rounds
    “Misinformation” and “disinformation” have long been mainstays in the political arena, the climate change debate and even in the public discourse over COVID-19 vaccines. Misinformation represents information that is wrong, a challenge every business must deal with from time to time, whether in the press, analyst communications, social media, discussions at government levels, or other venues.…

  • Newsletter

    August 16, 2021
    The World Is a Zoo: Framing Risks in the Boardroom
    As disruption and the unexpected have become the norm in many industries, clarity is needed around framing the boardroom risk conversation. In 2009, in the wake of the great financial crisis, the National Association of Corporate Directors (NACD) published a report on the board’s risk governance process, recommending five risk categories for boards to differentiate risks for discussion purposes…

  • Flash Report

    November 5, 2020
    Regulatory Drumbeat on Operational Resilience Grows Louder with Fed Paper on ‘Sound Practices’
    U.S. federal bank regulatory agencies have issued a much-anticipated paper on operational resilience, adding their voices to the chorus of global watchdogs calling on firms to enhance their resilience capabilities to wide-scale disruptive events before they significantly affect consumers, other businesses and the economy. The Federal Reserve, the Office of the Comptroller of the Currency and the…

  • Whitepaper

    November 18, 2022
    Managing credit risk in a differentiated downturn
    In this issue of the Credit Pulse, we look at credit risk considering the macroeconomic and geopolitical trends likely to shape the financial services industry over the next six months. First, we focus on critical considerations for loan servicers in the post-pandemic era. Then, we discuss risk management practices for non-financial organizations that extend trade credit and institutions that…
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