Transforming to automated processes in essential railway operations

Protiviti, in collaboration with the client team, conducted a series of workshops aimed at pinpointing suitable automation candidates through a range of discovery exercises. The team adopted a comprehensive strategy to discover, automate, and optimise workflows suitable for automation. They integrated the core system to facilitate seamless data exchange and data retrieval, eliminating the need to switch between multiple applications.

Keys to Success

Change Requested

A digitalisation solution was sought to automate the manual tasks conducted by multiple core business opera on teams, including the railways infrastructure division, health and safety, and real estate, among others. These operational tasks, traditionally reliant on paper-based processes, led to errors, delayed responses, misinterpretations, and a lack of digital data availability. Tracking, monitoring, and reviewing assigned tasks proved challenging. Business owners were determined to address these pain points and enhance operational efficiency.

Change Envisioned

IAn integrated system designed to consolidate all operations onto a single platform, thereby automa ng workflows and tasks, ensuring governance and Segregation of Duties (SOD), optimising approval and review processes. The primary objective was to transition from email communication to an enhanced system that would enhance efficiency and offer a comprehensive audit trail for all activities. In essence, the goal was to develop small applications for data capture in support of decision-making.

Change Delivered

We assisted our client in the digital transformation of their existing manual procedures, enhancing overall business processes. We pinpointed inefficiencies, proposed fresh workflows, and continuously implemented everyday use cases to bridge gaps. We effectively delivered value-added projects using a range of pre-existing solutions., optimising their operations.