Insight Search Search Submit Sort by: Relevance Date Search Sort by RelevanceDate Order AscDesc Whitepaper April 9, 2025 The Case for Customer Data Platforms Going Beyond CRM In today's digital-first world, organisations must deliver hyper-personalised experiences across multiple channels to stay competitive. Customer Data Platforms (CDPs) enable businesses to unify, manage, and leverage customer data to drive meaningful interactions and improve operational efficiency. With customers engaging through various touchpoints—websites, apps, emails, and social media—the… Survey December 12, 2020 Global Capability Centres in India - A Survey Report Protiviti conducted a survey of Global Capability Centres (GCCs) in India, focusing on themes around Operations, Technology, People & Strategy and impact of Covid-19 on each of the themes. Protiviti analysed the inputs and responses received from leaders and C-Suite executives across industries to bring in insights and trends most relevant to GCCs. The report presents useful insights of… Newsletter August 23, 2023 The Director’s Playbook for Generative AI The big picture: So much has been written about generative AI (GenAI), it seems like a constant buzz inspiring both wonder and fear. But the value proposition is alluring. After witnessing OpenAI’s ChatGPT in action, Bill Gates said, “I knew I had just seen the most important advance in technology since the graphical user interface.”Between the lines: The opportunities for using GenAI to enhance… Whitepaper December 4, 2020 Reskilling Internal Audit in New Normal/Digital Age The COVID-19 pandemic has forced businesses to embrace digital technologies. As risks and complexities faced by entities change with the emerging situation, internal audit functions also need to go through a transformation journey and equip themselves with new skills and capabilities. Some of the key trends affecting the internal audit profession currently are: Proliferation of data resulting… Client Story August 23, 2024 Supply Chain Transformation: A PVC Manufacturing Success Story India has emerged as a dominant force in the global PVC market, driven by surging agriculture, construction, and packaging demand. This rapid growth, coupled with increasing reliance on PVC imports, has created a complex and dynamic market environment. For PVC manufacturers, this presents both unprecedented opportunities and significant challenges. Survey October 1, 2024 Cost Optimisation Is a Top CFO Priority, but Some Finance Groups Fall Short Explore how CFOs prioritise cost optimisation in financial strategies for enhanced revenue and resilience, according to our survey. Newsletter February 7, 2024 The Top Risks 10 Years Out: Global Risks Are Persistent Capturing insights from over 1,100 C-level executives and directors across multiple industries with broad geographic representation, our global survey of C-level executives and directors survey offers insights for the top risks over the next 10 years out to 2034. The following table provides a context for understanding the most critical uncertainties companies face looking forward to 2034.TOP… Research Guide November 25, 2024 FAQ Guide on the Use of AI for Financial Crime Compliance Ask financial crime professionals what the most challenging part of their job is, and most will likely say it is the timely identification of suspicious activity. As much as companies have worked to improve their detection capabilities given their compliance obligations, their desire to protect their reputations and their understanding, as corporate citizens, of the impact of financial crime on… Whitepaper July 22, 2021 The shift to zero trust The future of organisations will be built on the ability to work securely from anywhere, using any device at any time. This was made clear during the COVID-19 pandemic, which forced millions of workers to work from home using company-owned or personal devices. As the velocity and persistence of cybersecurity attacks increase daily and digital transformation continues to be a priority for… Newsletter August 7, 2024 10 Questions to Increase Your Strategic Impact as a Board Member The role of corporate directors is to be trusted advisers to the CEO consistent with their duty of care and to exercise oversight on the shareholders’ behalf. To confirm they are fulfilling this role, directors need to periodically self-assess their boardroom performance. To facilitate this self-assessment, this issue of Board Perspectives offers 10 questions that directors should ask themselves:… Load More